Tag Archives: scheduling

Smart, Knowledgeable Staff = Full Surgery Schedule

Do you understand the correlation between your front desk staff and your surgery schedule?

According to patient feedback 21% more patients 21% more patients (68%) are highly likely to schedule with the assistance of a knowledgeable staff. While patients who are just satisfied with the knowledge of the staff are only 47% highly likely to schedule.

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What to do?

  • Take the time and opportunity to educate your staff about your procedures.
  • Schedule Lunch ‘n Learn sessions once a month.
  • Each session should focus on one procedure.
  • Review the ins and outs, techniques, patient objections and recuperation time.
  • Use your before and after book to educate your staff on patient selection
  • Staff should read the procedure brochures

The time you invest in your staff will create a win/win situation for everyone.

Running late for consultations? It’s costing you more than you think

rabbitAre you timely in consultation or do you tend to run a few minutes late?

The data from 700 post-consult patients indicates that when you respect their time they are highly likely to choose your practice for their surgery needs.

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If you run chronically late, first evaluate your scheduling templates. Are you allowing enough time to meet patients needs? Or are you overscheduling, which creates a less than desirable experience in the office. Create a win-win situation by adjusting your schedule to allow for a smooth patient day.