Do you understand the correlation between your front desk staff and your surgery schedule?

According to patient feedback 21% more patients 21% more patients (68%) are highly likely to schedule with the assistance of a knowledgeable staff. While patients who are just satisfied with the knowledge of the staff are only 47% highly likely to schedule.

What to do?

• Take the time and opportunity to educate your staff about your procedures.
• Schedule Lunch ‘n Learn sessions once a month.
• Each session should focus on one procedure.
• Review the ins and outs, techniques, patient objections and recuperation time.
• Use your before and after book to educate your staff on patient selection
• Staff should read the procedure brochures

The time you invest in your staff will create a win/win situation for everyone.