5 Tips for Nurturing Patient Relationships

Highly satisfied patients are 33% more likely to return for additional services.

Does your practice have a communication protocol for post-op patients? It really matters.

  1. Add proactive follow up calls between early post-op office visits.
  2. Implement procedure-specific follow-up communication to ensure that patients’ recovery needs are met.
  3. Recall patients for post-op photography. This is a win-win for both of you. You gain the valuable pictures for future patients and ensure patient satisfaction.
  4. Add patients to your eblast list to keep them informed about practice promotions.
  5. Resend survey invitations to patients 4 months after surgery

Sample letter

Dear April,

Just a reminder to redeem your $25 coupon from our office.

You recently received an invitaiton to complete an anonymous survey from Real Patient Ratings, with a $25 coupon toward any service or product at our practice. If you didn’t receive the survey, call us and we’ll send it to you again.

Double it: Use your $25 toward Botox or any filler and we’ll double it to $50!